Service & Site Coordinator

ISD Solutions are looking for an enthusiastic and self-motivated person to join our team.

Role Purpose

Responsible for the day-to-day operation of the Service / Site Desk and to provide administrative support to the department.

The successful candidate must have experience of working in a similar role.

The role responsibilities include the following:

  • Answer the telephone in a professional and courteous manner.
  • Take accurate messages by asking relevant questions and pass on promptly to the relevant person.
  • Accurately record service time, job costing and invoicing in the Department.
  • Provide up to date documentation for all service arrangements.
  • Make sure that all account and contract details are up to date.
  • Ensure that the subcontractors we have engaged carry the required level of insurance.
  • Schedule Engineers ensuring that call-outs are planned and organised by priority.
  • Ensure Practical Completion certificates are signed off.
  • Escalate operational issues to management.
  • Assist in coordination of site surveys.

Essential skills

  • Ability to handle information for logging Service Desk operations and general enquiries, with a high level of accuracy and detail against agreed deadlines
  • GCSE or equivalent in English Language and Mathematics; basic statistical analysis methods
  • Presents personal appearance which makes a good impact inside and outside the Company – standard of dress, workspace, vehicle etc.
  • Competence in IT skills including MS Office, Word, Excel, Outlook & PowerPoint
  • Presents a professional and relationship-building manner in all dealings with customers
  • Shows drive through motivation, resilience, taking personal responsibility; goes the extra mile
  • Putting customers first – understand that customer service is one of the Company’s ‘Key Factors that underpin our decisions.’ Listen to and understand the customers’ needs.
  • Deliver outstanding customer service that leads to positive feedback.


  • Competitive salary
  • 25 days holiday
  • Company bonus scheme
Ready to get started? Get in touch or make an enquiry.

Email RMeecham@isd-solutions.co.uk to apply